General

1. What is Allyouneed?
Allyouneed is an online marketplace offering a wide range of products—from electronics and household items to personal care and more.

2. How do I create an account?
Click “Sign Up” in the top-right corner, enter your email, create a password, and verify your email to activate your account.

3. Why should I shop on Allyouneed?
We offer competitive pricing, diverse product selection, and a user-friendly shopping experience.

Products & Orders

4. How do I find products?
Use the search bar or browse through categories. Apply filters for price range, brand, ratings, etc.

5. What is the return and refund policy?
You can return items within 14 days of delivery (unless specified otherwise). Refunds are processed once the return is confirmed.

6. Why wasn’t I sent the item I ordered?
Customer reviews cite issues with incorrect shipments or slow support response

Pricing & Payments

7. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and regional digital wallets (where available).

8. Are there any hidden costs?
All prices, including shipping and handling, are displayed at checkout. Shipping fees depend on factors like weight and destination.

Shipping & Delivery

9. What are the delivery times?
Delivery times vary by product and region. You’ll see estimated delivery dates on the product page and in your order confirmation.

10. Do you ship internationally?
We ship across multiple countries. International shipping fees and delivery times may apply.

11. Can I track my order?
Yes—after your order ships, you’ll receive a tracking number via email. Use it to monitor your shipment.

Customer Service

12. How do I get help?
Visit our “Contact Us” page to access live chat, email support, or customer service phone lines.

13. Why am I not getting a response from support?

Poor customer service and lack of apologies are common complaints . We apologize for any delays—please follow up if unresolved.

14. How do I file a complaint or escalate?
For unresolved issues, escalate with “Urgent” in your subject or request a manager through support.

Security & Privacy

15. Is my information safe?
Yes—Allyouneed uses SSL encryption to protect your data. See our Privacy Policy for full details.

16. How is my payment data handled?
All payment information is processed securely through certified payment gateways; we don’t store full card data.

17. Will you share my personal information?
We adhere to strict data policies and do not sell or share your information with third parties, except as needed for payments and sanctioned delivery partners.

Cancellation & Refunds

19. Can I cancel my order?
You can cancel before it ships. After shipping, cancellation isn’t possible—but you can return the item once delivered.

20. When will I receive my refund?
Refunds are processed within 5–10 business days after the return is received.